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Feedback Form / Complaints

Dear Valued Customer,

To help us serve you better, you can share with us any feedback, suggestions or complaints you may have. At Arab Bank, we are committed to providing you with the best services, and to address all your inquires. Specialized teams will review your suggestion / complaint and contact you within 1 working day, and we will keep you updated if the case requires more time to be resolved.

You can send your suggestion / complaint using the electronic form below.

Furthermore, you can contact our dedicated Complaints Management unit for any complaint you may have through:

E-Mail Address:
Title:
First Name:
Last Name:
Telephone:  
    00962XXXXXXX
Mobile Number:  
    00962XXXXXXX
Subject: Suggestions
Complaints
Compliment
Concerned Branch:
Comments:
If you have recently visited any of Arab Bank Branches, please take a minute to rate us in the following areas:
  Excellent    Good      Acceptable      Not acceptable
Services:
Readiness & Alertness of staff.
Staff Appearance.
Acknowledgement & Greetings.
Branch Cleanliness & layout.


Products:
Product Features & Benefits.
Product Knowledge.
Process of applying for a product/service.
Overall impression about the product/Service.


Time:
Waiting time before being served.
Actual time spent to conclude the service.
Staff effectiveness in fulfilling your request.
Management participation in serving you and offering suitable solutions to your needs.

Please enter the text you see on the image.