Dear Valued Customer,
To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products through below electronic form to be given directly to the bank where our complaints management unit will contact you within three working days.
You can submit your complaint by filling this form (Click here).
Furthermore, you can contact our dedicated Complaints Management unit for any complaint you may have through:
- Customer Complaints Unit E-mail: Complaints.firstname.lastname@example.org
- Directly calling the Customers Complaints Unit during official working hours (8:30am – 3:00pm) using any land line inside Jordan by calling the toll-free number 080022822
- Suggestions/Complaints boxes available at the branches
- Personally visit to Head Office building
- Regular mail: Customers Complaint Unit – Head Office P.O. Box 950545 postal code 11195 Amman – Jordan
- Fax to +96265683723
To download/view the Customer Complaints Guide, please click here